Tokyo Hostel EMBLEM HOSTEL > BLOG & NEWS > FAQ About your stay

FAQ About your stay

Thank you for choosing us for your stay!

We summarize frequently asked questions (FAQ) below, so we hope this information help you!








Q: Can I check in before 16:00?

A: Our check in time is after 16:00, but we can keep your baggage before check in.

Also, we can keep it after you check out within the same day.


Q: Can I reserve non-smoking room?

A: Our rooms are all non-smoking rooms.

There is a smoking room on the first floor.


Q: I booked a bed in dormitory room. Is it possible to reserve bottom bed bunk?

A: We try our best to arrange your request. Please write down a note when you make a booking.
Please note in advance that the arrangement depends on the availability.


Q: I booked a bed in dormitory room. Is there a locker in my room?

A: Yes, we have a locker for each person in rooms.
The size is width 50cm x hight 96 cm ( upper shelf 72 cm, lower shelf 23 cm) x depth 29cm.


Q: Can I stay with children?

A: Yes, you can.

-Complimentary for only one child under 3 years in private rooms.

-Children aged 4-11 years old must stay in private room and must be booked into a separate bed.

-Children aged 12-17 years old can stay in a dormitory with an adult accompanying and must be booked into a separate bed.

-Guests aged 18-20 years old are allowed to stay in a dormitory or private room without an adult company(But a signed agreement by parents/guardian is required upon check-in)

Please contact us by e-mail for a template of signed agreement by guardian.


Q: How can I cancel/ change the booking?

A: We ask all of our guests to process cancellation/modification through the website you make a booking. So we are not able to process them through phone call.

Regarding cancellation fee, it will apply cancellation policy of your booking.


Q:How can I make a payment for the stay?

A: We accept both credit card cash, and payment is upon check-in.

Please note that we do not accept Union Pay.




Q: How can I reach the hostel?

A: From Tobu Skytree Line Nishiarai Station East Exit, it takes only 1 minute on foot.

For detailed information, please check our location page



Q: How long does it take from Narita Airport / Haneda Airport to Emblem Hostel Nishiarai?

A: From Narita Airport, it takes approx. 90 min.
From Haneda Airport, it takes approx. 60 min.


Q: Can I park our car near by?

A: We don’t have own Parking lot, but there are several parking lots around the station.

The price range is 1,200~3,000 yen / 24 hours


Q: I missed the last train. How can I get to Emblem Hostel?

A: Please take a taxi or take the first train.
In case you have not checked in, please contact us in advance, and we can keep your bed until next day.
you can check-in anytime, but we cannot deduct the amount.



Q: Is breakfast included in room fee?

A: No, it isn’t. We serve basic Western style breakfast from 7:30 to 9.30 with 300 yen.


Q: What type of amenity is provided in my room?

A: Since we have varieties of room types, the type of amenities depends on your booking.

Please check our basic amenity information from the stay page:


Q: Do you have kitchen facility?

A: We have fridge, kettle. microwave and sink, but we do not have fire facility because of the safety reason.
However, there is a large supermarket in front of the hostel, you can warm up lunch/ dinner box from the market.


Q: I bought a JR PASS online. Can I send to your hostel in advance?

A: Yes. Please send it to front desk. Please mention the booker’s name, check-in date on the envelop.


Q: Can I send my luggage to your hotel from airport/ previous hotel?

A: Yes. But we only accept advance payment of luggage. Also, please mention the booker’s name, check-in date on your luggage.


Q: Can I send my luggage from your hotel to other hotels?

A: We do not have the service. However there is a convenient store that accepts delivery within a few minutes from our hotel.